Frequently Asked Questions
Our cartouches come in various sizes, and occasionally there is room to add 1 or 2 extra hieroglyphic symbols. If you do have room on your cartouche, you can select from any of the symbols below.
In order to execute this, please first type your name in the text box provided on the personalized cartouche product page. Wherever you would like a symbol, please type the correlating number.
Ex. If your name is Katie, then you would have room for one extra symbol on our Medium sized cartouche. If you wanted a Lotus flower symbol at the end of your name, you would type "KATIE6" into the personalization box.What is the difference between 14k & 18k Gold?
The difference is this: pure gold is 24 karat, but it is too soft to work with, so silver and other metals are mixed in to make jewelry. 18k gold has 75% gold content; 14k has just under 60%. The look and feel of 14k & 18k pendants are the same, but 14k is less pure gold, and it costs about 20% less.How long will it take for my cartouche to arrive?
As our cartouches are handmade in and then shipped from Egypt, they do take some time to arrive. You can expect your cartouche around 3-4 weeks after ordering.Is a chain included with my cartouche pendant?
Chains are included with all sterling silver pendants. If you'd like a thicker chain or a gold chain, please purchase a different chain.
My cartouche appears dented or damaged, is that normal?
We have every cartouche stamped (to verify the metal content) by the Egyptian government before exporting, and this often looks like a flaw to our customers, but it is actually part of the handmade nature of the product itself. We have no control over where the pendant is stamped or how many times. The stamps are usually on the front and back of the pendant. Please contact us if you are concerned about the stamp or want a certificate to confirm its authenticity.
Do you offer international shipping?
We do offer international shipping. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.